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Frank Nguyen Interview  -  September 30, 2008, 3:30 p.m. Conversations on HPT Webcast

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Dr. Frank Nguyen
Assistant Professor of Educational Technology
San Diego State University

Frank Nguyen is an assistant professor in educational technology at San Diego State University. For the past ten years, he has developed learning and performance solutions for various Fortune 500 companies. He is co-author of Efficiency in Learning (Jossey Bass, 2006) and has written various articles on eLearning, instructional design and performance support. Frank earned masters and doctoral degrees in educational technology from Arizona State University. He may be contacted at


[ Elliott McClelland]

Elliott McClelland
Communication Specialist
School of Information Science and Learning Technologies

[Dr. John Wedman]

Dr. John Wedman
Director, School of Information Science & Learning Technologies
University of Missouri-Columbia


Our collective inability to find the right information in a timely fashion happens so frequently that it become commonplace, expected and even accepted in most organizations. Electronic performance support systems (EPSS) serve as a performance improvement intervention to address this inefficiency. In this chapter, evidence-based practices on how to best design and implement EPSS, guidelines on when and how to apply to use it, and a recommended process will be discussed.

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