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Gene Kutcher Interview  -  October 14, 2008, 4:30 pm Conversations on HPT Webcast

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[Dr. Eugene Kutcher]

Dr. Eugene Kutcher
Assistant Professor of Management
Rider University, College of Business Administration

Eugene Kutcher is an Assistant Professor of Management at Rider University's College of Business Administration, where he teaches courses in Organizational Behavior, Human Resources, and Employee Selection and Training. Gene received his Ph.D. in Industrial/Organizational Psychology from Virginia Tech, and has published articles related to management decision-making, work-family conflict, and job interview dynamics. In the corporate context, he has experience creating assessments of employee knowledge and skills, and designing and evaluating training and development programs. Gene co-authored this article with Dr. Steven Lorenzet and Dr. John Donovan, both also from Rider University.


[Dr. John Wedman]

Dr. John Wedman
Director, School of Information Science & Learning Technologies
University of Missouri-Columbia

[ Elliott McClelland]

Elliott McClelland
Communication Specialist
School of Information Science and Learning Technologies


This chapter provides a step-by-step tutorial for the development and implementation of a 360 degree assessment and feedback program that can be implemented in virtually any work setting where key behaviors for successful performance can be identified and observed. A three stage approach is presented. In the first stage, a Critical Incidents method is used to define job success in behavioral terms. In the second stage, multiple witnesses to the job incumbent's performance assess his/her effectiveness according to criteria uncovered in the first stage. Finally, in the third stage, a supervisor or coach works with the incumbent to interpret the synthesized feedback and set goals for the future. The chapter summarizes research support for each stage of the recommended process, explores key methodological and cultural issues to consider, and provides additional guidance (including model forms and documents) for how to best give accurate and useful feedback to facilitate improvements in employee performance.

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